Frequently Asked Questions
How long does it take to get my order?
Due to the impact of the pandemic, all orders, custom & in-stock items, may take 3-6 weeks to ship. Your turnaround time will also depend on what you are ordering. We might be able to accommodate a one-week turnaround time on many items. It is best to contact us to inquire when requesting a shorter lead time. We humbly apologize for any extended lead times. We truly appreciate your patience and understanding during this difficult period.
Can your shipping address be different than your billing address?
You can certainly have your order shipped to a different address versus your billing address. Please make sure to complete the information correctly and completely to avoid any delays or errors.
Do you ship internationally?
At this time, we are reviewing this due to the high cost of shipping internationally. We can ship via International Priority Mail, however, the estimated cost is over U.S. $100.00.
How is shipping calculated?
We will pay for FREE standard shipping (first class or Priority Mail) for orders of $100.00 or more.
For orders under $100.00, FREE standard shipping is only $10.00 for first class or Priority Mail.
NOTE: The "CODE" will override the above $10.00 charge.
For expedited orders under $100.00, depending on the lead time and turnaround time, you will have the option to upgrade your shipping to Priority Mail Express service for just $30.
For expedited orders of $100.00 or more, depending on the lead time and turnaround time, you will have the option to upgrade your shipping to Priority Mail Express service for just $20.
NOTE: The "CODE" will override the above $20.00 or $30.00 charge.
1) Pay with your Zelle account. Use either: Pipeline@pacbell.net OR 510.508.0880.
2) Pay with Venmo using our QR code.
3) Pay with PayPal using our QR code.
4) Pay with any major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro at the checkout page.
5) Request an invoice be sent to you via our Square system. You can enter your credit card information OR your bank information for debits.
6) Apply Pay at checkout page. Not yet available through Wix mobile apps.
What is your return policy?
Custom Made / Special Orders
Due to the nature of custom order jewelry and special orders, there are No Exchanges, No Refunds, No Cancellation and No Merchandise Credits.
Non-custom Merchandise may be exchanged or used as a Merchandise Credit provided:
1. Request is made within 30 (thirty) days.
2. Exchange/Credit request is accompanied by all original receipts and documents, including sales incentives and promotions.
3. Merchandise is in new condition.
How do I size myself for a Hawaiian Bracelet?
Hawaiian Bracelet sizing is measured in inches. Normally, most bracelets are 7.5 inches. However, we can make your bracelet smaller or larger in increments of .25 inches. Please watch the video instructions to determine your bracelet size at home on the left if viewing on a computer or at the bottom of the page if viewing from mobile phone.
Do you offer any layaway programs?
We accept layaway orders for a maximum of 3 months - 50% down and then 3 equal payments. Please call, text or email us so we can further assist you with the details of your layaway order.